Shipping & Delivery
Shipping & Delivery Policy
1. General Information
We strive to deliver your orders efficiently and in a timely manner. This Shipping & Delivery Policy outlines the terms and conditions related to shipping and delivery of products purchased through our website.
2. Shipping Locations
We currently ship across India. However, delivery availability may vary based on your location. If your address is in a remote area, additional delivery time may be required.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location and order value.
- Free shipping may be available on select products or for orders exceeding a specified value, as mentioned on our website.
4. Order Processing & Dispatch
- Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- You will receive an order confirmation email/SMS with tracking details once your order is shipped.
- In case of any delays due to high demand or unforeseen circumstances, we will notify you.
5. Estimated Delivery Time
- Metro Cities: 3-5 business days
- Tier 2 & Tier 3 Cities: 5-7 business days
- Remote Locations: 7-10 business days
Note: Delivery times may be affected due to weather conditions, strikes, courier delays, or government regulations.
6. Tracking Your Order
Once your order is dispatched, you will receive a tracking ID via email/SMS, which can be used to track your shipment on our courier partner’s website.
7. Delivery Attempts
- Our courier partners will attempt delivery twice. If unsuccessful, they may contact you for further instructions.
- If the order is returned due to non-availability, incorrect address, or failure to receive, re-shipping charges may apply.
8. International Shipping
Currently, we do not offer international shipping. Stay tuned for updates on global shipping options.
9. Order Delays & Issues
- If your order is delayed beyond the expected time, please contact our customer support team.
- In rare cases of lost/damaged shipments, we will initiate a replacement or refund as per our Refund & Return Policy.
10. Contact Us
For any shipping or delivery-related queries, you can reach out to us at:
📧 Email: contact@luvomen.com
📞 Customer Support: +91 7692000101
